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Your browser is blocking camera access — the most common cause by far.

Chrome (desktop & Android):

1. Look for a camera icon in the address bar (top right)
2. Click it → select Always allow
3. Refresh the page

Safari on iPhone / iPad:

1. Go to Settings → Safari → Camera
2. Set to Allow
3. Return to the page and refresh

• Camera permission is blocked — see above
• Another app is using the camera (Zoom, FaceTime, etc.) — close them and refresh
• On iPhone: close all apps from the switcher, reopen your browser
• Try updating your browser to the latest version

This is not a bug — free users are required to keep their face visible as a live presence check. It's the same rule that ensures the person you match with is real too.

• Centre your face in the frame
• Face a light source — avoid strong backlight
• Don't hold the phone too far away or at an extreme angle

Premium users can opt out of the face visibility requirement.

• Most users are active in the evenings (UTC+1 to UTC+3) — try peak hours
• Disable your VPN if one is active
• Try a different language flag on the home screen
• Check your internet connection is stable

In-app browsers inside social media apps block camera access by design. You need to open ChatMe in Safari or Chrome.

iOS: Tap ··· or the share icon → Open in Safari

Android: Tap ⋮ → Open in Chrome

• Refresh the page — your session resumes automatically
• Video chat needs a stable connection of at least 2 Mbps
• Close unused browser tabs to free up memory
• Clear browser cache if issues repeat: Settings → Privacy → Clear browsing data